Terms of Sale

Parapharma Tech LLC, Gelmix Online Store

The Gelmix Online Store is intended for use by individual consumers who wish to have Gelmix products delivered directly to a home, work or alternate destination within the United States. For retail or institutional orders, please visit our wholesale page to have a Gelmix sales representative contact you.

All products ordered through the Gelmix Online Store will be shipped according to the terms and conditions set out below. By submitting an order to the Gelmix Online Store, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions. Gelmix shall not be obligated to accept any order until Gelmix has received payment for the product(s) described in the order.

Prices and quotations submitted are subject to change without notice. All taxes are conveniently included in the prices listed. Shipping and handling is not included in prices listed.

Gelmix websites may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details. Promotional offers are only valid for the Gelmix Online Store, and are not valid for use at retail stores.

The Gelmix Online Store accepts Visa, MasterCard, American Express, Discover and PayPal payments for internet orders. Charges will be applied to the credit card at the time the order is placed.  The Gelmix Online Store uses a merchant gateway service through PayPal, providing a secure checkout experience within our website.

Gelmix Online Store orders are shipped using United States Postal Service (USPS) from Florida. Orders placed before 8:00 am EST, Monday through Friday, are shipped the same day (excluding holidays).  Orders placed after 8:00 am EST are shipped the next business day. No shipping on Saturday or Sunday. Gelmix Online Store only allows shipments to locations within the United States of America.

Gelmix Online Store offers UPS and USPS shipping options. UPS Next Day Air delivers the next business day from ship date.
UPS 2nd Day Air delivers by the end of the second business day of ship date. UPS Ground typically delivers within 1-5 days. USPS Priority typically delivers within 3 business days of ship date. Certain items may be eligible for USPS First Class Mail and/or FREE shipping; USPS First Class Mail typically delivers within 4-5 business days.

Gelmix Online Store does not guarantee the accuracy of USPS tracking and is not responsible for errors in expected delivery dates provided by USPS. Delivery dates provided by USPS are estimated, and not guaranteed by Gelmix Online Store.

Customer is responsible for entering accurate contact and shipping information. Address and shipping information cannot be changed once order has shipped. Gelmix is not responsible for any errors or delays if shipping address is entered incorrectly. Please always check your order confirmation email for accuracy.

Processing of Orders
Gelmix Online Store orders are processed and handled Monday – Friday. Once payment for order is received, an order confirmation will be sent to the email provided. Orders placed before 8:00 am EST, Monday through Friday, are shipped the same day (excluding holidays).  Orders placed after 8:00 am EST weekdays, or anytime on Saturday or Sunday, are processed and shipped the next business day. Once your order has shipped, another notification will be sent to the email provided.

If you need to make a change to your order, email contact@gelmix.com and reference your name and order number. Changes are not guaranteed, and absolutely no changes can be submitted once your order has shipped.

Orders are shipped Monday – Friday except for the following company/postal holidays:


Request for credit for products purchased through the Gelmix Online Store must be made by contacting a Gelmix representative at contact@gelmix.com. Returns will only be accepted for full, unopened products with original seals, and within 30 days of purchase date.  Shipping charges are non-refundable.

Requests to return a product must be pre-authorized before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Gelmix. A restocking fee of 15% will be deducted from total purchase price of all returns.

Customer is responsible for entering accurate contact and shipping information. If customer incorrectly entered their shipping address or contact information, the customer is responsible for all shipping charges if product is returned undeliverable to Gelmix.

Gelmix products that were purchased from a retail store cannot be returned through the Gelmix Online Store.

Damaged or Lost Items
Contact Gelmix at contact@gelmix.com within 48 hours of receipt of your order to report damaged shipments, or for lost shipments, within 48 hours of your estimated delivery date.

Gelmix Wholesale is available to select retailers, DME providers and health care institutions.
Sign in or sign up for your Wholesale Account here.